Returns, Exchanges and Shipping Policies

Returns: 30 days from the date of invoice to return unused merchandise in the original packaging and with original tags for full refund.  If your order was shipped free, the actual shipping charges and a 10% restocking fee will be deducted from your refund.

Exchanges: 120 days from the date of invoice to return unused merchandise for exchange or store credit.  Original shipping charges are not refunded. 

Sales are FINAL on closeout and clearance items with no refund, exchange or store credit.  Books, CDs and DVDs cannot be refunded due to U.S. Copyright laws.

If a product is received defective or incorrect, please contact us immediately (within 30 days of receipt) and we will work to resolve the issue.  We will only cover return shipping if we are notified prior to return of a defective or incorrect item.  Store hours are Tuesday- Sunday, 10 a.m. – 6 p.m., phone 858-458-1348.

To return or exchange an item, please follow the directions below:

  1. Pack the item(s) securely. All returned products should be in the condition they were received in, as well as with the original manufacturer’s manuals, packaging and tags.
  2. Fill out and include the return form linked below with a copy of your receipt.
  3. Send your package insured and tracked. (Please note that shipping charges cannot be refunded.)
  4. Refunds for any returned items will be deducted by the amount of the free shipping incentive from the original order.
  5. Exchanges are subject to standard shipping charges.

 

 

Shipping:

All orders over $75.00 on non-sale items to the continental United States ship free, and most of our products qualify.

All products will ship via Standard Ground, First Class, or other shipping method deemed appropriate. Free shipping is only available in the continental US.  Expedited shipping requests will be charged as normal - 3-Day, 2-Day, and Overnight shipments.  International, APO, AK, etc. do not qualify for free shipping.  Special order or handling fees may still apply.

The order minimum to qualify for free shipping is $75.00. Tax and shipping rates do not count towards order total for free freight policy.  May be used with gift certificates.

Free shipping offer applies only to items bought on the San Diego Divers website. We reserve the right to alter or discontinue the terms of the free shipping offer at any time.

If an item has additional handling fees, those fees still apply.

If a refund is requested for any item that was eligible for free shipping, a restocking fee and the actual shipping cost for that item will be deducted from the refund.

Some products may not qualify for free shipping – such as tanks, some roller bags, closeout items, and more.  

International shipping will be evaluated on a case by case basis.  You will be responsible for local customs, duties and import fees. For any international orders received, orders can be held for a period of approximately 10 days to ensure payment processing, and buyer is responsible for any import tariff or tax imposed by the country of receipt.

Backorders:

We expend a great effort to ensure the inventory of our brick and mortar store is synchronized to our online store.  Our online inventory count may be inaccurate due to unforeseen circumstances.  We kindly request that you input an email address and phone number where we can reach you quickly in order to resolve any inventory issues.